ISO/IEC 20000 is a globally recognized standard for IT Service Management (ITSM), designed for organizations of all sizes that provide or manage IT services. It offers a structured framework to establish, implement, maintain, and continually improve a Service Management System (SMS), ensuring consistent delivery of high-quality IT services aligned with business needs. Based on industry best practices, including alignment with the ITIL framework, ISO/IEC 20000 helps organizations enhance service quality, increase customer satisfaction, and improve efficiency through a process-driven and customer-focused approach.
The latest version of the standard emphasizes risk-based thinking and proactive performance management to identify and address potential issues before they impact service quality. It promotes continual improvement, objective performance measurement, and value delivery. Structured according to ISO’s High Level Structure (HLS), ISO/IEC 20000 is designed for easy integration with other management systems such as ISO 9001, ISO 27001 and ISO 22301, allowing organizations to adopt a unified, strategic approach to operational excellence and regulatory compliance.
At KBS, we provide end-to-end certification services to help organizations achieve and maintain ISO/IEC 20000 certification. Our approach is centered on delivering accurate, structured, and independent evaluations of your IT Service Management System (SMS), ensuring it meets international standards for quality, reliability, and efficiency.
KBS Certification is a globally recognized and trusted certification body to provide ISO/IEC 20000 for IT Service Management. We operate across multiple countries, including India, Bangladesh, Bahrain, Brunei, Egypt, Indonesia, Italy, Republic of Korea, Malaysia, Oman, Papua New Guinea, Qatar, Saudi Arabia, Singapore, Thailand, Turkey, United Arab Emirates, and Vietnam.
With a portfolio of over 7,000 clients, KBS has had the privilege of certifying leading organizations such as Delhi Metro Rail Corporation, Indian Railways, and Oil and Natural Gas Corporation (ONGC).
Leveraging extensive expertise in IT and integrated management systems, our experienced auditors deliver reliable, objective, and value-driven certification services that help clients optimize service delivery, enhance IT governance, and ensure global compliance.
Enhanced Service Quality: Demonstrates a commitment to consistently delivering reliable, efficient IT services, leading to higher customer satisfaction and trust.
Streamlined IT Operations: Drives operational excellence by standardizing processes, reducing service disruptions, and improving incident and change management.
Global Recognition and Market Advantage: As an internationally accepted standard, ISO/IEC 20000 boosts organizational credibility and opens access to global markets, contracts, and partnerships.
Effective Risk and Continuity Management: Promotes a systematic approach to identifying and mitigating IT service risks, enhancing resilience and ensuring business continuity.
Eng
SIGN IN TO KBS ACADEMY